Admissions Support Assistant

Randstad has an excellent opportunity available for admissions support assistants to join the team at Belfast Metropolitan College. The ideal candidate will provide essential administrative support during the peak student enrolment period across the Millfield, Titanic Quarter and Castlereagh campuses to ensure a smooth and welcoming experience for applicants by delivering high-quality customer service and efficient administrative support.

• Opportunity to work at one of the UK's largest FE / HE colleges
• Competitive hourly rate – Band 3 £ 13.63 per hour
• Enhanced holiday package
• 36 hours per week as standard
• Monday to Friday hours
• Parking available at all campuses (discounted and free depending on location)
• Employee Assistance Programme with access to counselling
• Access to high street, retail and leisure discounts
• Refer a friend scheme (uncapped)

• Must hold a GCSE Maths and English grade C or equivalent
• Full availability for the duration of the project from 11th August to 11th September, with no planned holidays or absences permitted during this peak engagement period
• Proficient IT skills with the ability to use technology effectively in the workplace
• Proven ability to multitask and successfully cope with conflicting priorities in a fast‑paced environment
• Strong communication skills with the ability to deal professionally with nervous or agitated students in a busy environment
• Flexibility to move between campuses and adapt to varying start and finish times as required
• Candidates will be subject to enhanced vetting / compliance checks including an Enhanced Access NI check due to the nature of this work, this may include a Barred List check for both Children & Vulnerable Adults (depending on the role)

• Handle inbound calls, answer enquiries from students, prospective students and parents
• Make outbound calls to support applicants, follow up on waiting lists and progress applications
• Conduct vital pre‑enrolment checks
• Contact applicants who have not yet uploaded required evidence, such as proof of  qualifications
• Process telephone enrolments efficiently for direct enrolment applicants
• Maintain compliance with all examining board requirements
• Respond promptly to emails and manage general administrative duties including photocopying and data entry
• Create, update and maintain accurate spreadsheets alongside the computerised management information system
• Undertake any other duties associated with administrative posts to support the college during its peak period

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.