Receptionist​/Clerical Officer

Position: Receptionist / Clerical Officer
Location: Cronton

Job Title:

Receptionist / Clerical Officer

Location:

2 locations - Chapelfield Clinic, Wilsden Road, Widnes, Cheshire, WA8 7XS

* HCRC Caldwell Road, Widnes, WA8 7GD

Hours:

40 hours per week – Monday – Friday 8.30am – 5.00pm

Trust:
North Cheshire and Mersey FT

Role type:
Temporary for 3 – 6 months with possibility of becoming permanent

Reference: 91113

Role details

To provide administrative and clerical support to the community clinics and associated health professionals and provide a customer focused service to the users of the clinics; provide relief cover at other locations as requested.

Duties & responsibilities

* Act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.

* Carry out general reception duties where required maintaining a neat and tidy reception environment;

* The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;

* Display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;

* Deal with all internal/external mail and redistribution to relevant department;

* Accept deliveries and ensure these are dealt with promptly;

* Ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;

* Maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;

* Provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;

* Copy type/audio type medical reports and general correspondence as required;

* Report any faults, defects or building defects to the CAFM Helpdesk;

* Maintain appropriate levels of stationery stock; to place requisitions onto the Purchase delivering system;

* Book clinic and meeting rooms within the premises and keep room availability updated as appropriate;

* Update and maintain clinical diaries as requested;

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and prioritise own workload

* NHS experience (highly desirable)

* Knowledge of Microsoft Office programmes

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* System One knowledge (desirable)

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities
- Keep up with the essentials and more

* Build…