Warranty Admin

Warranty Administrator Permanent Monday – Friday 8am-4pm Gloucester Warranty Administrator Job Description

Are you a Warranty Administrator? Have you got experience working within a service department, dealing with engineers and warranty? My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Warranty Administrator.

• Act as the main point of contact for customers throughout the warranty process, handling enquiries, managing expectations and keeping them updated through to resolution.
• Manage warranty claims from initial notification through to close-out, gathering the required product, installation, service and fault information to support a quick and accurate assessment.
• Coordinate engineers, subcontractors, suppliers and replacement parts, ensuring site access, permits, RAMS and other required information are in place before visits.
• Monitor outstanding claims and keep business systems updated, ensuring actions, customer communications and documentation are accurately recorded and easy to track.
• Work closely with Technical, Quality, Product, Sales and Engineering teams to resolve issues, quality check engineer reports and provide customers with the relevant documentation following attendance.

• Confident using Microsoft Office, including Word, Excel and Outlook, with good general IT skills.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• Previous administration experience, ideally within a service, engineering or technical environment.
• Clear and professional communication skills, with a strong focus on customer service and building good working relationships.
• Accurate and detail-focused, with the ability to work independently, use initiative and take a proactive approach to getting tasks completed.