Team Administrator

Location: Hellesdon

Job Title:

Clinical Support Team Administrator

Department:
Inpatient Wards - Adult

Duration:
This is a temporary role, and it is currently ongoing

Location:

Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE

Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding:
Band 3 – £14.05 per hour

Trust:
Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

Secretarial experience

Diary management experience

Minute Taking experience

PLEASE NOTE:

THIS ROLE INVOLVES REPEATED MINUTE TAKING AND A LOT OF MEETINGS

Job Description

The primary responsibilities of the role involve providing direct support to ward-based medics, including assisting with patient reviews and meetings, managing diaries, and delivering general administrative support. There will be a high level of minute taking and this will take place daily as part of supporting Patient Reviews, these are usually undertaken each day from 10:30am-1:00pm.

ROLE SUMMARY

· Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

· Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

· Supervise lower banded staff

DUTIES AND RESPONSIBILITIES

· Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

· Use electronic systems to input and access information as required by the clinical multidisciplinary team.

· Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

· Liaise with clinical team members in relation to urgent referrals or other emergencies.

· Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

· Take and process minutes for teams (across the Locality).

Communication

· Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

· Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

· Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.

· Liaise in a professional manner with each member of the team, providing relevant information.

· Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

· Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

· Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

· Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

· Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

· Provide cover for other administrative staff during holidays and sickness, across the Locality.

· Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

· Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

· Be responsive, adaptable and flexible to working across the locality bases.

· Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and…