Administrator, Healthcare Administration, Administrative​/Clerical

This administrator post sits within Aspatria Medical Group, a GP practice with just under 7,500 patients. The work centres on handling patient contact by phone and in person, processing referrals and clinic admin, and giving secretarial support to the multidisciplinary team. Set at 24 hours a week, the role uses EMIS Web and the electronic referral service, with a training focus on building primary care experience.

GP practice experience is desirable rather than essential.

• Communicating with patients face-to-face and by telephone
• Answering incoming calls and managing enquiries from patients, staff, the public and external organisations
• Processing referrals using the electronic referral service and maintaining the referrals database
• Liaising with hospitals, community services and other external agencies
• Referral and clinic administration
• Typing letters, reports and associated documentation
• Actioning incoming email
• Scanning patient documents and inputting data into healthcare records
• Processing requests for information, including SARs, insurance and solicitors' letters and DVLA forms
• Processing calling letters, carrying out system searches and using IT systems including EMIS Web
• Providing administrative and secretarial support to the multidisciplinary team and clinical staff
• As required, producing meeting agendas and minutes, taking part in audit, and completing opening and closing procedures

• Experience of working in a GP practice
• Experience of administrative duties
• Clinical IT experience

• Full induction programme
• Minimum of 38 days' leave a year, with public holidays pro-rated to hours worked
• Training and development opportunities within primary care