Business Support Administrator

An eight-month fixed-term Business Support Administrator post with Hampshire and Isle of Wight Healthcare NHS Foundation Trust, in the Community Mental Health Service and Access to Intervention Team. The work is clerical and admin support for healthcare teams across the Cluster, often as first point of contact. Full-time, and it relies on strong organisation and self-managed prioritisation. Applicants must have the right to work in the UK at application, as no visa sponsorship is offered.

• Provide clerical and administrative support to teams of healthcare professionals within the Cluster's integrated admin service
• Act as the first point of contact for the services
• Manage and prioritise own workload, using own initiative
• Provide secretarial and administrative support to the team
• Manage the non-clinical aspects of the service in line with Trust policies and procedures
• Support the delivery of the Cluster's service objectives
• Support the Cluster Lead on performance, governance, workforce, service improvement, information management, business continuity, communications, finance and risk

• Accredited secretarial, admin or business qualification (e.g. RSA, NVQ Level 3, BTEC, ECDL), or equivalent level of experience

• Secretarial or administrative experience in a clinical or similar environment (e.g. NHS, local authority, social services, care home)
• Experience of working in a customer service environment
• Demonstrated ability to deal with complex situations
• Good knowledge of administrative policies and procedures

• Literacy and numeracy to GCSE level, including clear and accurate statistical data
• Knowledge of statistical analysis through IT systems and producing reports on complex information
• Good working knowledge of Windows packages including Word and Excel
• Communication skills at level 1 or equivalent
• Polite, professional telephone manner and customer care skills
• Understanding of confidentiality and data protection, and ability to maintain confidentiality

• Right to work in the UK at the time of application

• Ability to prioritise workload and deal with pressured situations

• NVQ3 Administration or NVQ Customer Care
• Empathic, friendly and approachable manner
• Ability to present information clearly and systematically, both verbally and in writing
• Communication skills for resolving difficult situations or complaints with staff, clients and patients
• Information processing, and collection and collation of information

• Flexible working requests can be discussed as part of the interview process