Systems & Information Assistant

This fixed-term secondment in the Workforce Information Systems team, which covers Establishment Control, runs until February 2027 at Betsi Cadwaladr University Health Board. The post is the first point of contact for the team's helpdesk, answering and categorising calls and clerical queries, and keeping staff data in ESR and other workforce systems accurate. Speaking Welsh is essential, and some days can be worked from home.

Applicants on secondment need their line manager's permission before applying.

• Answer helpdesk calls and advise callers, dealing with them calmly, professionally and with respect
• Categorise calls in the chosen software so relevant teams can prioritise them
• Review the team's shared inboxes and respond to queries where possible
• Act as first point of contact by telephone, email, the action point system and correspondence
• Advise on a wide range of matters relating to Workforce Information Systems and Establishment Control
• Resolve problems or refer them to the right person through the escalation process
• Provide clerical and office support so the team's priorities are delivered accurately and on time
• Support data quality checks for establishment control, Trac, ESR and other systems
• Keep data in ESR and other workforce systems accurate and compliant with ESR Systems Policy WP58 and user guidance

• Welsh speaker
• Good computer skills
• Familiarity with office procedures and meeting deadlines
• Excellent communication skills
• Ability to work under limited supervision

• Previous experience of working within the NHS