Receptionist​/Administrator

Bank cover for receptionist and administrator duties at Herstmonceux Integrative Health Centre, a GP practice run by Integrated Care 24, for periods of leave, sickness or peak demand. Work is the first point of contact for patients: checking them in, booking appointments, answering calls, processing repeat prescriptions and updating records. Shifts vary and can include Saturdays, and prior GP experience is not needed though healthcare background is valued.

Applicants need a satisfactory DBS check, right to work in the UK and three years of references.

• Check patients in and respond to their questions
• Book appointments and respond to telephone, email and face-to-face enquiries
• Process repeat prescription requests
• Receive patient specimens
• Support referrals and liaise with hospitals and community services
• Update electronic patient records, scan correspondence and process registrations
• Help patients use online services
• Support general administration, including post, email and stationery
• Keep reception, waiting and consulting areas ready for patients and colleagues
• Provide bank cover during annual leave, sickness and increased demand, including Saturdays where required
• Handle sensitive patient information under confidentiality, information governance and data protection rules

• Experience dealing with members of the public, face-to-face and by telephone
• Good administrative or customer service experience

• Friendly, approachable and comfortable communicating with people from different backgrounds
• Calm and professional when patients are worried, frustrated or upset
• Organised, able to manage a varied workload as priorities change
• Good IT skills, including email, Microsoft Office and electronic systems
• Accurate recording of information with attention to detail
• Understanding of patient confidentiality and handling sensitive information

• Proof of eligibility to work in the UK
• Satisfactory standard DBS disclosure
• Three years of references

• Previous experience within healthcare or a GP practice

• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to reward and discount platform
• Access to Blue Light Card and other NHS discount schemes