Practice Administrator

This Practice Administrator post sits across two surgeries run by New River Health, Church Street Surgery and Castlegate Surgery, serving around 17,500 patients. The role covers day-to-day administration and operational management, including monitoring practice performance, producing monthly QOF, ECF and DES reports, and handling payroll, stock and NHS submissions. It is a teaching and training practice, with the post holder working alongside GP partners, the Operations Manager and Reception Supervisor.

Experience with a clinical system such as Systm One is desirable rather than essential.

• Overseeing and resolving operational issues and delegated responsibilities, including patient registrations
• Monitoring and evaluating practice performance with the Operations Manager and Reception Supervisor, and identifying ways to improve against key targets
• Producing monthly QOF, ECF and DES reports for practice leads
• Supporting GP partners to plan, develop and implement service improvements
• Ensuring patient recall processes are implemented effectively by the administrative team
• Using clinical software to search, extract, validate and analyse patient and statistical data
• Ensuring read codes are accurately and consistently applied across patient records
• Preparing and submitting monthly CQRS and Edec, the annual DSPT toolkit and annual KO41b data
• Managing the ordering of supplies, equipment, office furniture and stationery, and maintaining stock levels
• Raising invoices and supporting financial administration via Xero, and overseeing the daily petty cash system with the Reception Supervisor
• Preparing staff payroll monthly and administering staff NHS pensions
• Facilitating communication across the practice team and promoting teamwork, motivation and a positive working environment

• Educated to GCSE level or equivalent

• Strong organisation skills and ability to prioritise tasks in a busy environment

• GCSE Mathematics and English at grade C or above
• Experience using Systm One or another clinical system
• Knowledge of GP practice procedures
• Excellent IT skills and confidence using digital systems