Service Administrator

£30,000-£32,000 + Training + Bonus + Excellent Company Benefits + Career Progression

Kidderminster (Commutable from:
Stourport-on-Severn, Bewdley, Bromsgrove, Worcester, Droitwich Spa, Redditch, Dudley, Stourbridge, Halesowen and surrounding areas)

Are you a Service Coordinator or Service Administrator with an interest in engineering, looking to join an established business offering long-term stability, training and career progression?

This is an excellent opportunity to join a growing engineering business where you will play a key role in coordinating service engineers, managing customer requirements and ensuring service operations run efficiently.

The company has built a strong reputation within its industry and offers a supportive working environment where employees are valued and encouraged to develop. With a varied workload and opportunities to expand your technical knowledge, this is an ideal opportunity to build a long-term career within engineering.

In this role, you will coordinate engineers carrying out service, maintenance and repair work at customer sites. You will manage schedules, arrange site visits, liaise with customers and engineers, and ensure jobs are completed efficiently. Working closely with the wider service team, you will help resolve scheduling issues and maintain a high standard of customer service.

This role would suit someone with experience in service coordination, engineering administration or scheduling who enjoys working in a fast-paced environment. Candidates from other coordination or administrative backgrounds will also be considered if they have strong organisational skills and an interest in engineering.

• Coordinate and schedule field service engineers for maintenance, repairs and breakdowns.
• Arrange customer site visits, ensuring engineers have the information and resources required.
• Liaise with engineers, customers and internal departments to manage workloads and priorities.
• Monitor ongoing jobs, track progress and provide customers with updates.
• Assist with ordering parts and coordinating equipment required for service visits.
• Maintain accurate service records, job sheets and internal systems.

• Experience in service coordination, engineering administration, scheduling or a similar role.
• Strong organisational and communication skills.
• Comfortable managing multiple priorities and adapting to changing schedules.
• Confident using computer systems and Microsoft Office.
• A proactive approach with an interest in engineering and technical services.

Reference: BBBH(phone number removed)

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates