Planner​/Works Programmer

Annual salary: up to £28,186.33 Planner

Location:

Dover

Contract:

Full Time, Permanent Salary: £28,186.33

Hours:

42.5 hours per week, Monday to Friday

We are looking for an experienced Planner to join our Repairs & Maintenance team in Dover. In this role, you will be responsible for coordinating and scheduling responsive repairs and maintenance works, ensuring appointments are planned efficiently and completed within agreed timescales. You will work closely with operational teams, contractors and residents to manage workloads, maximise operative productivity and help deliver a reliable, customer-focused repairs service.

• Plan and schedule responsive repairs, maintenance works and follow-on appointments efficiently.
• Allocate jobs to operatives and subcontractors, taking into account trade, location, availability and priority.
• Manage operative diaries and daily workloads to maximise productivity and minimise travel time and missed appointments.
• Monitor outstanding, overdue and follow-on works, ensuring jobs are progressed through to completion.
• Prioritise emergency and urgent repairs in line with service requirements and target timescales.
• Liaise closely with Supervisors, Managers, Administrators, operatives and contractors to coordinate works effectively.
• Maintain regular communication with residents regarding appointments, changes and progress, providing a professional and customer-focused service.
• Ensure job management and scheduling systems are kept accurate and up to date with appointment, operative and works information.
• Identify scheduling issues, resource gaps, access problems or delays and escalation where required.
• Coordinate multi-trade and follow-on works to support first-time completion and minimise repeat visits.
• Reallocate and rearrange appointments where required due to cancellations, emergencies or changes in operative availability.
• Maintain accurate records and documentation to support reporting, compliance and audit requirements.
• Monitor performance against repairs and maintenance service targets, highlighting potential delays or areas of concern.
• Work collaboratively with the wider Dover team to improve planning processes, productivity and the overall resident experience.
• Ensure all activities are carried out in line with company policies and Health & Safety requirements.

• Previous experience in a Planner, Scheduler or similar role within social housing, repairs and maintenance, or a similar environment.
• Good understanding of responsive repairs and maintenance operations, ideally within a social housing environment.
• Experience scheduling multi-trade operatives using job management, workforce scheduling and appointment booking systems.
• Ability to effectively plan and prioritise workloads, including emergency, urgent and routine repairs.
• Strong organisational skills, with the ability to manage multiple appointments, operative diaries and changing priorities.
• Ability to allocate work effectively, considering operative trade, availability, location and job priority.
• Excellent communication and customer service skills, with the ability to communicate professionally with residents, operatives and internal teams.
• Confident using ICT systems and maintaining accurate job, appointment and works information.
• Ability to work effectively in a fast-paced repairs environment, ensuring appointments and works are progressed within agreed timescales.
• A proactive and flexible approach, with the ability to identify scheduling issues and respond quickly to changes in workload or resources.

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies…