Care Navigator

We have an exciting opportunity for an experienced, enthusiastic and highly motivated Care Navigator to join our well-established and friendly practice.

You will be responsible for maintaining a high level of quality reception and administration duties. Experience of EMIS is highly desirable but not essential as training will be given.

Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. They must also be able to adapt easily to changes within the NHS and cope with the high level of demand of working in a fast paced environment.

The hours are on a set rota pattern;

Tuesday  (3.5)

Thursday  /  (7.75)

Friday  (3.5)

Total- 14.75 hours

There would also be an expectation for holiday / sickness cover, in line with all other receptionists working

• Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Using Care Navigation skills to signpost patients to other relevant services
• Deal with all general enquiries and explain procedures to patients and their families
• Various administrative duties such as scanning, photocopying and filing

We are looking for someone who will fit in with our traditional style friendly practice

Leven and Beeford Medical Practice has a friendly team of staff who all go above and beyond to exceed patient expectations.

We have a Good CQC rating, with 'Outstanding' in Caring and 5 star feedback on I Want Great Care.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Receiving and routing of patients consulting with members of the practice team
• Using Care Navigation skills to signpost patients to other relevant services
• Deal with all general enquiries and explain procedures to patients and their families
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Patient notes and correspondence: retrieve and re-file paper records as required, ensuring strict alphabetical order is adhered to
• Arrange urgent transport for patients attending secondary care services
• Liaise with District Nursing, Health Visiting and other Primary Health Care Team services as requested
• Liaise with reception or other colleagues regarding unresolved or urgent problems
• Record messages (using the computerised practice note or email system as appropriate) for doctors, nurses and administrative staff.
• Helping new reception staff: induction, training and support to agreed standards

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Printing notes summaries for home visits
• Prepare lists for all surgeries and clinics held as required
• Fax and photocopy as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Maximizing Practice income from current QOF, LES, DES, commissioning contracts, etc
• Comply with information governance procedures

• Process appointment requests from patients for current and future sessions by telephone and in person
• Deal with home visit requests. Enter requests for home visits onto the visit screen in EMIS, ensuring careful recording of all relevant details and where necessary refer to duty doctor
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

• Familiarity with the Emis web computer system, as well as Clarity Team Net and any other systems used by the practice
• Liaise with IT for any computer issues
• Registration of new patients
• Process patients change of address on their records (have knowledge of practice area).
• Action repeat prescription requests (by phone, on paper and online) in accordance with practice procedures and ensure that they are ready for collection by the patient within 48 hours of ordering
• Enter patient information onto the computer as required.
• Scanning letters and documents onto the system in line with practice procedures
• Undertake deduction and amendment requests

• Have working knowledge of telephone system,…