Aftersales Executive - Mercedes-Benz

Overview

LSH Auto is looking for a skilled and customer-focused Aftersales Executive to join our team. In this role, you will be responsible for delivering outstanding aftersales support to our customers, ensuring they have a seamless and positive experience throughout their vehicle ownership journey. You will handle service appointments, respond to customer inquiries, and work closely with our technical teams to coordinate efficient and timely service delivery.

Your commitment to customer satisfaction will be key in fostering long-term client relationships and supporting the dealership's growth.

Hours:

45 hours per week.

• Manage and schedule vehicle service appointments efficiently.
• Respond promptly and professionally to customer enquiries related to aftersales services.
• Collaborate with service and parts departments to ensure smooth workflow and customer communication.
• Provide regular updates to customers regarding their vehicle service status.
• Promote aftersales products and services to enhance customer satisfaction and loyalty.
• Assist in meeting departmental performance targets and contribute to continuous improvement initiatives.

• Previous experience in an automotive aftersales or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• A customer-oriented approach with a passion for delivering excellent service.
• Ability to multitask and work effectively in a fast-paced team environment.
• A valid driver's licence is essential.

If you are motivated to contribute to a leading automotive dealership and excel in aftersales service, please apply today.

• A range of Mercedes Benz training and leadership programmes