Workshop Controller

Our client, a highly reputable, family‑run independent service centre based in Gloucester, is seeking a skilled Workshop Manager to lead their busy workshop. This key role is part of a well‑established, multi‑award‑winning business that has delivered quality and exceptional customer service for over 20 years.

• Competitive salary up to £50,000 per annum, dependent on experience
• Starting salary negotiable based on qualifications and relevant experience
• 20 days annual leave plus bank holidays
• Full in‑house training and development programmes
• Workplace pension scheme
• Clear progression opportunities within a recognised industry leader
• Standard working hours: 8:00 am to 5:30 pm, Monday to Friday, with a half‑hour lunch break and two tea breaks

• Manage a team of 3–4 vehicle technicians, overseeing schedules and allocations
• Assist in the workshop during a technician’s absence or with complex vehicle issues
• Monitor workshop workflow and keep customers informed on vehicle progress
• Source and supply parts efficiently
• Complete all relevant administrative tasks, including returns, credits, and MOT administration
• Cover the service reception desk in a service advisor’s absence
• Review work to be carried out, estimate costs, and price vehicle repairs
• Perform ad‑hoc duties as required to support workshop operations

• Proven experience managing a busy automotive workshop, ideally including an MOT centre
• Reside within a reasonable commuting distance of Staverton
• High technical ability demonstrated through an IMI/NVQ Level 3 qualification in Light Vehicle Maintenance and Repair, or extensive practical experience as a vehicle technician
• Strong customer service skills with the ability to lead, motivate, and develop a team
• IT literacy and proficiency in relevant workshop management systems
• Valid UK driving licence with minimal points

To be successful as a Workshop Manager, you will demonstrate leadership, technical competence, and excellent communication skills, fostering a positive environment for your team and providing unparalleled service to customers.