Business Conduct PMO Analyst

hackajob is collaborating with American Express to connect them with exceptional tech professionals for this role.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Control sit within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US – colleagues operate across a variety of geographies and disciplines.

ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICS Risk & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations.

The Business Conduct Teams purpose is to empower sustainable growth by embedding ethics, risk insights, and resilient controls into every decision — so customers, colleagues, and shareholders trust we do business the right way.

• Support the design, implementation, and governance of the risk & control framework across international business units
• Partner with stakeholders to ensure business growth strategies are aligned with risk appetite and regulatory requirements e.g. ICS Market Commercial, Marketing & Acquisition leads, Compliance, Legal, Colleague Labour Relations, Internal Audit, Data and Analytic teams
• Provide PMO support across Business Conduct initiatives, including tracking milestones, preparing reports and facilitating decision-making forums for the LT
• Act as a trusted advisor to help shape the Business Conduct roadmap and priorities, ensuring proactive identification of risk and controls
• Bring structure and clarity to ambiguous situations, helping teams align around a shared vision in a fast-changing environment
• Develop and maintain dashboards, risk registers, and reporting to track progress and highlight emerging risks and dependencies
• Work collaboratively with cross-functional teams to drive a culture of strong risk management while supporting innovation and growth
• Prepare high-quality presentations and briefing materials for senior leadership
• Support the development of best practice methodologies for risk governance and project delivery within the Risk & Control Programme Management Office

• Experience in risk and control, conduct risk, or PMO roles within a financial services or regulated environment
• Experience across the ICS business (e.g. market, acquisition, commercial, marketing) is preferred.
• Demonstrated ability to create structure in ambiguous and evolving environments
• Proven ability to support senior decision‑making through data‑driven insights and risk analysis
• Proven track record of working effectively across cultures, adapting to different ways of working and communication style
• Familiar with complex programmes which span across multiple markets
• Strong proficiency in project management tools such as, excel, power point, sharepoint, confluence

• Creative and strategic thinker with the ability to connect the dots between business goals and risk considerations
• Passionate about driving business growth, understanding how risk and control frameworks enable responsible expansion
• Comfortable operating in white space able to create structure, processes, and a shared vision in complex or ambiguous environments
• Strong influencer skills to engage and gain buy‑in from senior…