Process Manager

Location: Swindon

* Providing financial metrics and breakdown to provide give financial insights
* Providing a single reference point for all employees for the end-to-end portfolio delivery process
* Administrating and maintaining the tooling to maximise benefits for Paytech.
* Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals
* Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions
* ** Document, educate & train:
** Contribute to documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found, referenced and distributed.
* ** Train users:
** Deliver training and hold Q&A surgeries for  new users of a process or tool, and the rollout of new processes, to support portfolio delivery.
* ** Organise change surgeries:
** Organise regular change surgeries where ideas can be shared, and potential changes can be discussed to enable efficient management of change.
* ** Inform Users:
** Inform users of changes to the current portfolio delivery tools and processes, facilitating their understanding and ensuring adoption/corrective action is taken where required.
* Portfolio Tools & Process Manager
* Process Owners
* Market Success teams
* Multi-disciplined Product domain teams
* Agile delivery teams
* Internal teams (e.g. finance, legal and compliance, operations)
* Experience of managing multiple stakeholders towards a common goal would be beneficial
* Understanding of Change Management is desirable
* Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results would be desirable
* An understanding of project management and agile portfolio delivery methodologies would be beneficial
* Experienced at preparing training materials and deliver of training would be beneficial
* An analytical ability to recognise behaviour, and data patterns, is essential
* Familiar with JIRA, Confluence and reporting tools as a user is beneficial
* Experienced JIRA administrator/user is desirable
* Understanding of Reporting tools and business KPIs would be beneficial
* A good knowledge and use of Microsoft suite with ability to prepare and deliver presentations
* Ability to troubleshoot and optimise business processes
* Excellent attention to detail
* Innovative and creative problem solver
* Adopts a methodical approach to tasks paying attention to detail
* Good oral and written communication skills and not afraid to challenge
* Good organisational skills with the ability to prioritise and manage own workload
* Self-motivator, who takes ownership of their work’ and thrives in a fast-paced environment
* Ability to work across multiple teams and interact with different roles in the business, including senior members
* Commitment to continuous improvement
* Positive ‘can-do’ attitude, determined, enthusiastic and resilient
* Ability to facilitate and ensure adoption of business processes
* Ability to work in a team to reach a common goal
* Aptitude and commitment to developing a good understanding of Paytech’s strategy, culture, and products
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