Policy & Support Officer

Andy File Associates Limited is working as a Recruitment Business on behalf of our client with regards this temporary position of Policy Support Officer.

Policy & Support Officer
Team: Business Operations
Reporting to: Head of Business Operations

Location:

Sheffield, S6
Contract Type:
Temporary

Hours:

37 hours a week flexible working
Pay Rate: 18.62 per hour

Role Purpose

This role provides proactive, professional, and confidential support to Executive and Senior Directors, enabling them to operate efficiently and effectively. The postholder plays a central role in ensuring smooth day-to-day operations, supporting strategy delivery, and maintaining high standards of service across the organisation.

Principal Accountabilities

• Acting as first point of contact for internal and external stakeholders
• Managing complex diaries, appointments, meetings and travel arrangements
• Proactively managing inboxes and prioritising urgent matters
• Drafting professional correspondence aligned to organisational priorities
• Delivering high-quality operational and business support to Executive Team and Directors
• Commissioning and supporting production of briefings, reports, and presentations
• Undertaking research and preparing performance analysis reports
• Managing and coordinating specific projects through to completion
• Servicing meetings including agenda setting, minute taking and action tracking
• Leading organisation of directorate-wide events within budget
• Coordinating briefing and speech requests
• Undertaking additional duties as required

Knowledge, Skills & Experience

Essential:

• Proficient in Microsoft Office and internet-based research
• Strong collaborative working experience
• Excellent interpersonal skills, confident engaging at all levels
• Exceptional written and verbal communication skills
• Strategic thinking ability with proactive problem-solving skills
• Strong analytical skills with ability to interpret large volumes of information
• Ability to deliver high-quality work to tight deadlines
• Professionalism in fast-paced, high-pressure environments

Desirable:

• Degree-level education or equivalent experience
• Knowledge of Local Government practice and governance
• Experience drafting presentations and briefings