Income Officer

FTC 35 hours Hybrid (London/Manchester)

We're recruiting for Housing Income Officers to join a busy Income Management team within a leading housing provider.

You'll manage your own portfolio of rent accounts, working with residents to reduce arrears, agree repayment plans and protect rental income. This is a high-contact role involving regular phone work, negotiation, and case progression - including preparing matters for court and attending hearings where required.

• Experience in a fast-paced, customer-focused role

• Strong negotiation and communication skills

• Confidence handling difficult conversations

• Good organisation and decision-making ability

• Background in arrears, debt recovery or income collection (desirable)

Excellent benefits package including generous pension, 28+ days annual leave, health plan and more.

If you're resilient, proactive and ready to take ownership of your caseload, we'd love to hear from you.