Business Engagement Officer

Business Engagement Officer

Location: Cardiff, CF10 – office based with regular meetings across the city centre.

Contract: Fixed term until November 2026, with potential for extension in 5‑year increments; full time, 37.5 hours per week, Monday–Friday (occasional evenings & weekends as required).

Salary: £27,900 per annum plus an annual bonus of up to 4%.

Benefits: 25 days annual leave, UK bank holidays, pension scheme contributions, and free on‑site parking.

We are a private, not‑for‑profit membership organisation dedicated to transforming the City of Cardiff. We provide a voice for members, making Cardiff a vibrant, safe, and prosperous city for businesses, residents and visitors. Through innovative projects and strategic partnerships, we enhance the city’s public spaces and deliver tangible improvements that make a real difference.

We embrace values of integrity, compassion, communication and collaboration, and are member‑focused and city‑centric. Our work shapes Cardiff’s urban environment and the emerging future.

During a critical period leading up to our third term ballot, you will play a key role in ensuring businesses understand the value of their membership, are actively engaged in shaping future priorities, and feel confident in our direction.

As a Business Engagement Officer you will manage and grow relationships with a defined portfolio of businesses across multiple sectors. The role focuses on proactive engagement, relationship building, communicating impact and gathering insight on sector and city priorities during the ballot period.

• Develop and own relationships with a defined portfolio of members across multiple sectors.
• Proactively engage businesses during the ballot period to ensure they understand the value, priorities and impact.
• Identify historically disengaged members and implement targeted engagement approaches.
• Clearly communicate projects, services and opportunities to members.
• Act as a conduit for business feedback, ensuring sector and city priorities are captured and shared with the senior team.
• Support businesses in understanding how organisational activity aligns with their commercial and operational priorities.
• Maintain accurate records of engagement and key contacts using internal systems.
• Represent the organisation at meetings, events, forums and stakeholder sessions as appropriate.
• Contribute to presentations, briefings and engagement materials for businesses and stakeholders.
• Support delivery of specific projects as communicated by the Management Team.
• Keep informed of key issues affecting city centre businesses across sectors.
• Work collaboratively with partners including the local authority, police, business groups and other stakeholders.

• Experience in account management, relationship management, sales, marketing or customer engagement.
• Strong interpersonal skills with the ability to build credibility quickly.
• Clear and confident communication skills, including experience speaking or presenting to groups.
• Ability to communicate effectively with stakeholders at varying levels of seniority.
• Proactive approach with strong organisational skills and attention to detail.
• Ability to work independently and manage a varied workload.
• Experience using MS Office and web‑based databases or CRM systems.
• Confident, personable and professional manner.

• Experience working with businesses in a city centre, retail, hospitality, leisure or service environment.
• Knowledge of Business Improvement Districts or membership organisations.
• Ability to communicate in Welsh.

Aspire Recruitment Services Ltd. is acting as an Employment Agency in respect to this vacancy.

To apply, please submit your CV in the first instance. Candidates shortlisted by Aspire Recruitment Services will be invited to a confidential discussion to explore your skills and experience and to assess mutual alignment with the opportunity.

Candidates shortlisted by the Employer will be invited to attend a one‑stage in‑person interview, week commencing Monday 9th March 2026.

We are committed to creating an inclusive and accessible recruitment process. Reasonable adjustments can be made at any stage to ensure candidates are fully supported throughout interviews and onboarding. As the Employment Agency, Aspire Recruitment Services encourages an open conversation about how we can best facilitate your participation.