Travel Operations Executive

Platinum Travel Recruitment are seeking an experienced Africa Travel Operations Executive to join a fabulous travel company, hybrid working. Our client offers luxury tours and tailormade trips with a great reputation in the industry.

This is an exciting travel role for an organised administration and/or operations professional from a travel or non travel background seeking a career in the industry who has travelled Africa.

Africa Travel Operations Executive Duties:

• Support the travel sales team throughout the entire sales process.
• Ensure the highest standards of client care at all times.
• Check availability of ground travel arrangements and prepare quotes for the sales team.
• Finalise itineraries and book all aspects of client trips.
• Identify opportunities to upsell and cross-sell travel products.
• Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded.
• Work with the sales team to deliver exceptional customer service.
• Ensure all upgrades are booked, confirmed with suppliers, and invoiced to the client where applicable.
• Contact accomodation providers to confirm upgrades are in place and that key events such as anniversaries and birthdays are diarised.

Africa Travel Operations Executive - Benefits:

• Career progression
• Monday to Friday office hours
• Contributory pension
• The atmosphere in the office is creative, varied, fun and challenging, as well as business-like and focused. Team days out are on offer with an opportunity to share a laugh together.
• Training
• Generous salary & bonus
• Cycle to work scheme
• Childcare voucher scheme
• Birthday off
• Travel perks

To be considered for the Africa Travel Operations Executive role the candidate must have operations and/or administration experience with some knowledge of Africa.

Locations ideal for the role includes:
Hungerford, Sailsbury, Wexcombe, Burbage, Shalbourne, Andover and surrounding.