Account Manager

Your role

Account Manager within our Fuel and Fleet Payments division, part of the Allstar line of business, based in our Swindon office. You will build strong, trusted relationships with customers, help them get the most value from their Allstar products, and ensure their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you will take ownership of customer queries from start to finish, resolving issues efficiently and with care.

You will combine product knowledge with a deep understanding of customer needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.

Account Managers are office‑based, working from our Swindon location. Business operating hours are Monday – Friday, 8:30am – 5:00pm. To set you up for success, Corpay provides: an allocated workspace, all necessary company‑issued equipment, comprehensive, hands‑on training and continued support from the Customer Success Team.

• Customer Relationship Management:
  Build and maintain strong, trusted relationships with key customer stakeholders across your portfolio; act as a dedicated point of contact for day‑to‑day engagement and issue resolution; understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
• Account Performance & Growth:
  Deliver against agreed volume, revenue, and activity targets; identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption; proactively mitigate attrition risk and support customer retention.
• Risk, Retention & Recovery:
  Identify early warning signs of customer dissatisfaction or attrition risk; lead recovery and re‑engagement activity for at‑risk accounts, working closely with internal teams; ensure accurate tracking and reporting of retention and recovery activity.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences; coordinate internal resources to resolve customer issues efficiently and effectively; provide customer feedback to inform product, process, and service improvements.

• Proven experience in an Account Manager, Customer Success, or client‑facing commercial role.
• Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
• Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
• Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
• Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
• Experience operating effectively within a fast‑paced, results‑driven environment.
• Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
• Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.

• 4× Life Insurance
• Pension scheme with 5% employer contribution
• Private Healthcare
• 25 days Holiday plus holiday buy/sell options
• Access to Linked In Learning

We seek to ensure that all employees and job applicants are given equal opportunities.