Customs Team Leader

We are working with a well-established supply chain specialist to recruit a Permanent Customs Team Leader to work Monday to Friday 9am-5.30pm in the Dover area.

In this role, you will lead a small customs team and manage the road freight including overseeing import/export and end-to-end customs operations.

Benefits include a competitive salary, pension, healthcare cash plan and on-site parking.

The Role:

• Leading/supporting the customs team to ensure consistent performance and compliance, allocating workloads and conducting performance reviews.
• Oversee accurate import/export declarations and act as the point of escalation for complex or high-risk entries, liaising with customs authorities to ensure smooth and timely resolutions.
• Ensure full compliance with HMRC and regulatory bodies, staying up to date with changes to customs legislation/tariffs, and implement internal SOPs and best practices.
• Monitor daily customs operations to ensure accuracy and adhere to KPIs, including reviewing entries and documentation to minimise errors/delays.
• Liaise with customers, transport teams, warehouse, and external partners, communicating delays and maintaining strong working relationships.
• Oversee the accurate calculation of duties, taxes and fees, ensuring timely payments and correct use of deferment accounts, monitoring discrepancies.
• Proactively identify operational/compliance risks, providing clear guidance to the team and resolving customs issues efficiently while escalating critical matters if required.

About You

• Minimum 3-5 years HMRC customs entry processing / CDS experience.
• Previous team leader or supervisory experience.
• Strong HS code classification knowledge.
• Good working knowledge of DEFRA, IPAFFS and related applications.
• Experience handling temperature-controlled goods.
• Strong working knowledge of Cargo Wise.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or Linked In, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.