Client Account Manager

Location: Coventry

Were hiring on behalf of a fast-growing eCommerce fulfilment provider operating across the UK, Ireland, the Middle East, and Australia. This is a business built at the intersection of startup agility and operational discipline, scaling rapidly, but with a relentless focus on service quality, client success, and continuous improvement. Were now looking for a Client Success Lead to take ownership of a portfolio of high-value eCommerce clients and play a key role in shaping the next stage of growth.

What Youll Be Doing Client Ownership & Relationship Management Own a portfolio of key eCommerce clients end-to-end Act as senior escalation point for operational and commercial issues Lead regular performance reviews and QBRs, turning data into actionable insight Build long-term, trusted partnerships with client stakeholders Operational Performance Ensure consistent delivery against SLAs, KPIs, and contractual commitments Work closely with warehouse and operations teams to resolve issues quickly Anticipate risks and proactively implement corrective actions Commercial & Growth Maintain commercial oversight of accounts, balancing service and margin Identify upsell and cross-sell opportunities across services and geographies Support pricing, contract changes, and commercial discussions Internal Leadership Act as the voice of the client across operations, tech, and finance Help shape scalable account management processes as the business grows Mentor junior team members as the function expands

What Were Looking For This role is strongly suited to someone from a 3PL / logistics / fulfilment environment. Youll likely have:
Experience in account management, client success, or operations within 3PL, warehousing, or eCommerce logistics Background working with high-volume eCommerce or DTC brands Confidence managing multiple clients in a fast-paced, operationally complex environment Strong commercial awareness (margins, cost drivers, service trade-offs) A calm, organised, and resilient approach under pressure Youll also be:
Comfortable leading difficult client conversations Data-driven and detail-oriented Highly proactive, with a strong ownership mindset Able to operate without heavy process or hierarchy