Customs & Brokerage Manager

Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.

This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.

As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.

Job Title: Customs & Brokerage Manager
Location: Birmingham ( Hybrid)
Salary: 55 - 60,000 + Car

Key Responsibilities

• Oversee and manage all UK customs, brokerage, and related service operations

• Ensure consistent, compliant, and efficient service delivery across all functions

• Lead, coach, and develop operational teams to maximise performance

• Foster a culture of accountability, collaboration, and continuous improvement

• Build and maintain strong relationships with clients, partners, and internal teams

• Support client onboarding and ensure high service standards are met

• Ensure adherence to UK customs regulations and internal policies

• Proactively identify and manage operational and compliance risks

• Drive process improvements to increase efficiency and productivity

• Promote the use of automation and technology to enhance operations

• Monitor key performance indicators and operational metrics

• Use data insights to guide decision-making and improve outcomes

• Attend customer meetings, audits, and operational reviews as needed

• Travel within the UK and Europe when required to support operations

Ideal

Experience:

• Experience in customs leadership teams 5 + with Progression planning

• Background in logistics, freight forwarding, or supply chain environments

• Strong knowledge of UK customs processes and compliance rules

• Strong communication and stakeholder engagement skills

• Commercial awareness with a customer-focused approach

• Experience using customs systems such as CDS & other TMS.

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