Maintenance Coordinator

Our client is currently recruiting for a Maintenance Coordinator to join their growing team. The Maintenance Coordinator will be responsible for booking appointments and scheduling a team of engineers to maintenance and service repair jobs.

Please note:
Due to office location, you will need to be able to drive and have your own transport.

This will be based 4 days onsite, 1 day working remote.

Key responsibilities for the Maintenance Coordinator

• Managing the process for efficient and effective scheduling of the Field Service teams for Pre-planned maintenance (PPM), Reactive breakdown response, Corrective works, team training coordination and internal support
• Scheduling and coordinating visits for both in-house engineers and subcontractors, ensuring the right resources are deployed at the right time, and all parties are kept informed.
• Liaising with customers, subcontractors, service engineers, and internal stakeholders to effectively plan works and support the resolution of service issues and complaints.
• Handling enquiries and complaints professionally, escalating complex or high-risk issues to senior management where appropriate.
• Working closely with both office-based Operations staff and Field Service Engineers to ensure planned works are delivered safely, efficiently, and to a high standard.
• Coordinating engineer diaries and booking appointments through our Computerised Maintenance Management System (CMMS), balancing workloads and ensuring accurate record keeping.
• Planning engineer training, annual leave, team meetings, and other scheduled activities to optimise resource availability.

Key Skills & Experience For the Maintenance Coordinator

• Previous experience in work scheduling or planning, ideally within a field service, maintenance, engineering, or operations environment.
• A customer-focused approach with a genuine commitment to delivering excellent service in every interaction, both internally and externally.
• Strong IT skills, including proficiency in Microsoft Office applications (particularly Excel), with experience using planning systems and/or Computerised Maintenance Management Systems (CMMS) preferable.
• The ability to quickly learn new technologies and confidently work across multiple systems simultaneously.

Please apply as directed!