Customer Service Coordinator

Location: Bircotes

Customer Services Coordinator

Location:

Doncaster

Contract:

Full Time, Permanent

Working Hours:

37.5 Hours per Week We are currently looking for a CS Coordinator to join our Doncaster team on a permanent, full-time basis . This is an excellent opportunity for someone who enjoys working in a fast-paced environment where organisation, customer service and teamwork are key to success. As CS Coordinator, you'll provide essential administrative and planning support to the Branch Manager, ensuring engineer workloads are effectively scheduled to meet both customer requirements and agreed service level agreements (SLAs).

Working closely with engineers, customers and internal stakeholders, you'll take a proactive approach to maximising engineer utilisation while helping deliver an outstanding customer experience. No two days are the same, making this an ideal role for someone who thrives on variety and enjoys solving problems in a busy operational environment. What You'll Be Doing Planning and coordinating engineer workloads to meet customer requirements and agreed SLAs.

Providing administrative support to the Branch Manager and wider operational team. Liaising with customers and engineers to ensure efficient scheduling and communication. Supporting the branch in improving engineer utilisation and operational efficiency. Maintaining accurate records and updating internal systems. Delivering excellent customer service while ensuring work is completed accurately and within agreed timescales. Supporting the business in delivering our ESG Strategy Decade to Deliver.

What We're Looking For We're looking for someone who is organised, proactive and enjoys working as part of a collaborative team. You'll ideally have:
Strong administration skills gained within a customer service environment. Experience working within a fast-paced administrative or customer service role. Excellent organisational and time management skills. Good working knowledge of Microsoft Office. Strong communication and interpersonal skills. A keen eye for detail and the ability to prioritise competing workloads. The confidence to work independently and use your initiative when required. The ability to handle confidential information professionally and discreetly.

What We Offer 26 days holiday plus bank holidays. Company pension scheme. Life assurance. Voluntary Health Cash Plan. Canteen facilities. 95% discount across the Speedy brand. Opportunities for training, development and career progression. My Staff Shop discounts and offers across hundreds of retailers. Green Commute Initiative Cycle to Work Scheme. Employee Assistance Programme (EAP), offering free and confidential wellbeing, legal and financial support.

Career Line of Sight, providing clear opportunities for career progression across the Speedy Group. Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to apply as soon as possible. Please be aware that some roles within the Speedy Group UK&I may require a DBS, Credit or Security Clearance check.

The Speedy Group is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All applicants must have the right to work in the UK before employment commences. For further information about our ESG commitments and policies, please visit: