Training Coordinator

Job Title: Training Coordinator

Location: Barbican

Salary: 27,000 - 30,000

Purpose:
The Training Coordinator will coordinate the delivery of commercial and government-funded training programmes, providing efficient administration, client support, CRM management, and communication. The Training Coordinator supports the Commercial Sales Team with open programme courses and bespoke group training, contributing to their success and growth.

Key Responsibilities

• Coordinate the delivery of training programmes with the Sales Team, Manager, trainers, and clients.
• Manage the training inbox, respond to enquiries, identify new opportunities, and accurately record activity in Salesforce CRM.
• Act as the main point of contact for clients and Associate Trainers.
• Arrange course bookings, pre-course briefings, training logistics, joining instructions, delegate lists, and post-course evaluations.
• Process bookings, issue confirmations and invoices, and resolve invoice queries with the Finance Team.
• Maintain accurate course materials and training records, working with Marketing to keep course catalogues and website information up to date.
• Research prospective clients, identify sales opportunities, and support business development activities.
• Collect and analyse delegate feedback, identify sales leads, and update the CRM system.
• Produce weekly and monthly reports on bookings, delegates, costs, and income.
• Review supplier and trainer invoices, ensuring costs are accurately recorded.
• Build strong relationships with clients, trainers, and internal teams to ensure high-quality programme delivery.
• Provide general administrative support and assist with team cover and ad hoc tasks as required.

General Responsibilities

• Comply with company policies, including Health & Safety, Safeguarding, Equality, and Quality procedures.
• Protect company assets and promote a safe working environment.
• Demonstrate accountability, reliability, and ownership in achieving individual and team KPIs.
• Support the organisation's core values and commitment to inclusion, continuous improvement, and professional development.
• Undertake any additional duties appropriate to the role.

Person Specification

Essential

• Experience in a target-driven commercial, sales, or training environment.
• Strong customer service and client relationship skills.
• Experience using CRM systems (preferably Salesforce).
• Excellent communication, organisation, and interpersonal skills.
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
• Good analytical, numerical, and IT skills.
• Self-motivated, flexible, reliable, and a collaborative team player with a positive attitude.

Desirable

• Salesforce experience.
• Experience working across a range of sectors and industries.
• Advanced Microsoft Office skills.
• Knowledge of Safeguarding and Prevent.
• A commitment to continuous improvement, learning, and inclusive working practices.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities.

National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.