Delivery Operations Lead

Location: St James's

Who Are We? We insure small businesses and enable big dreams - not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve.

Through our global social impact strategy, called 'The Big Dreams Project', we're working to help 10,000 small businesses start or grow by 2030. Why not check out our advert on You Tube:
Simply Business TV advert 2024: 'Simply the Best'. Job Category Project Management Position Type Permanent Target Openings 2 What Is the Opportunity? Here's what you'll be doing:
We are seeking a highly analytical and collaborative Delivery Operations Lead to join our Shared Services department. In this critical role, you will act as a process improvement champion, using a strong systems-thinking approach to analyse how we deliver our services. Your mission is to visualise and optimise flow, identify constraints, and find opportunities to enhance productivity minimising non-value-add activities-all so our products reach the market sooner.

What sets this role apart is that you aren't just a traditional lead; you are a "quantitative super-user". You will dive deep into the metrics, administering tools and automating workflows to ensure that data is the source of truth for leadership. Using a blend of Lean and Agile principles, you'll be a key contributor to change, using data to highlight constraints and implementing approved optimisations across the department.

As one of our Delivery Operations Leads, you'll:
Analyse end-to-end business processes to identify opportunities for optimisation. Apply continuous improvement methodologies like Lean, Six Sigma, and Kaizen to identify constraints and support the implementation of solutions. Develop and maintain flow of work maps to clearly communicate how work flows and highlight blockers. Measure and analyse flow metrics, such as throughput, cycle time, and flow efficiency, to provide recommendations that inform decision-making.

Conduct deep root cause analysis on workflow impediments to feed insights and potential solutions back to leadership. Leverage and administer a suite of tools, including Jira, Looker, Flow, and Miro, to support your analysis and automate workflows. We're looking for someone who is: A Process Expert:
You have proven proficiency in Lean, Six Sigma, and the Theory of Constraints, and are ideally Six Sigma certified. Technically Grounded:
You have a minimum of two years' experience as a technical data or software engineer. Data-Driven:
You have strong analytical skills and experience using data visualisation and statistical analysis to generate actionable insights. An Exceptional Communicator:
You can articulate complex ideas in simple terms and build strong relationships through clear, courageous communication. A Natural Collaborator:
You excel at working with cross-functional teams and can influence stakeholders at all levels without direct authority. A Change Agent:
You have a strong grasp of change management principles and a passion for guiding others through process evolution. (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for this role. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.)
* Ready to engineer the future of delivery? If you're the kind of person who sees a complex system and immediately starts thinking about how to automate, optimise, and accelerate it, we want to hear from you. This isn't just about managing a process; it's about influencing and engineering the way we work. You'll have the autonomy to leverage a high-end tech stack-from Jira to Flow , Looker and Snowflake, along with the latest AI tools
-to turn raw data into a competitive advantage. If you're ready to apply your technical mindset to global delivery operations and make a visible…