Business Support Manager

Please note:

at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

We are looking to recruit a Business Support Manager to provide senior administrative leadership across our Community Hospitals. This is a key role for an experienced, confident and highly organised professional who can lead people, streamline systems and support high‑quality patient care.

As Business Support Manager, you will provide Personal Assistant support to the Assistant Director for Community Hospitals while also offering operational leadership to the wider administrative workforce. You will oversee, coordinate and develop administrative services to ensure they are efficient, responsive and fully aligned with clinical delivery.

You will act as a trusted senior administrative lead
, the overall manager for all Community Hospital admin staff
, and a key contributor to business planning, governance, workforce development and service improvement.

This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys leading teams and wants to make a meaningful impact on patient‑centred services.

• Develop admin processes — Implement and improve administrative systems
• Task coordination — Allocate tasks and manage reporting and meeting schedules
• Procedure development — Create procedures, guidelines and support project delivery
• Data reporting — Produce reports and KPI insights using Power BI and RIO
• Audit and research support — Assist managers with data collection and review
• Budget reporting — Manage establishments, reports and virement logging
• Project management — Lead cost improvement plans, business plans and action plans
• Business continuity — Maintain and update continuity plans
• Efficiency improvements — Centralise business functions where appropriate
• Ad hoc admin support — Provide flexible support to senior management
• Activity monitoring — Review activity data and follow up with Team Leads
• Automation development — Support implementation of automation initiatives

Note:

this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment.

Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.

Rated ‘Outstanding’ by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:
Compassionate, Aspirational, Responsive and Excellent
.

We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.

We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.

Explore KCHFT career pathways

For further details / informal visits contact:
Name:
Katie Kennerell

Job title:

Assistant Director for Community Hospitals Email address: