Portfolio Director ServiceNow

Location: Glasgow

About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Position Overview
The Portfolio Director is a senior member of the Global Service Now Portfolio organisation, working directly with the CTO / Portfolio Lead to define, manage, and evolve the global portfolio of offerings, solutions, and innovation assets.
This role is responsible for translating strategic vision into a structured portfolio of differentiated offerings, ensuring competitive positioning, driving innovation (including GenAI and Agentic AI), and enabling the business with pricing, packaging, and GTM assets that accelerate growth.
The Portfolio Director partners closely with Sales Enablement, Value Engineering, Delivery, Industry Leads, and Alliance teams to ensure the portfolio is market-relevant, commercially viable, technically robust, and aligned with customer needs and Service Nows platform evolution.
Strategic Impact
Shape and maintain the global Service Now offerings portfolio in assigned areas (like AI, CRM, ITx, Employee Experience), ensuring relevance across industries and regions.
Translate portfolio strategy into roadmaps, investment plans, and innovation themes.
Drive competitive differentiation, ensuring each offering has a unique market position.
Lead the definition of pricing, packaging, and GTM assets to support successful sales and delivery.
Steer R&D and innovation programs, including next-generation solutions leveraging Agentic AI and GenAI.
Ensure portfolio coherence with Atos strategy and Service Nows product roadmap.
Strengthen Atos brand as a leader in digital workflow, automation, and AI-enabled transformation.

Key Responsibilities
1. Offering & Solution Definition
Develop and maintain global offerings and solutions spanning modules, industries, and horizontal capabilities.
Define offering scope, value propositions, target personas, use cases, and success metrics.
Partner with Value Engineering to embed industry accelerators, blueprints, and delivery methods into portfolio offerings.
2. Portfolio Roadmap Ownership
Maintain the global portfolio roadmap, including modules, industries, AI capabilities, and innovation themes.
Monitor market trends, Service Now releases, ecosystem movements, and customer demand signals.
Prioritise feature and capability development in alignment with strategy and investment priorities.
3. Competitive Differentiation & Positioning
Perform competitive analysis, benchmarking, and positioning activities.
Ensure each offering has a clear differentiation narrative backed by assets and proof points.
Partner with Sales Enablement to incorporate competitive insights into battle cards and GTM materials.
4. Pricing, Packaging & Commercialization
Define pricing models, packaging structures, and service tiers for each portfolio offering.
Collaborate with sales, finance, and regional leaders to ensure commercial viability.
Develop GTM toolkits including:
Offering sheets
Sales plays
Use case packs
Customer-value narratives
5. R&D / Innovation Leadership
Drive R&D initiatives along with the R&D engineering team, focusing on:
Automation
AI-driven workflows
Industry innovations
Next-gen platform capabilities
Collaborate with Alliance teams, startups, and technology partners to incubate new solutions.
6. Agentic AI / GenAI Roadmap & Solution Leadership
Own the Agentic AI and GenAI portfolio roadmap, defining:
Use cases
AI agents and workflows
Data and model integration
Industry-specific AI accelerators
Ensure alignment with Service Nows AI capabilities (Now Assist, AI Control Tower, etc.).
7. Cross-Functional Collaboration
Work closely with:
CTO / Portfolio Lead (strategy & roadmap)
Sales Enablement & GTM (asset creation, campaigns, pricing)
Value Engineering CoE (industry blueprints, playbooks, solution quality)
Industry Directors (sector-specific needs)
Alliance Team (innovation and roadmap alignment with Service Now)
Ensure portfolio excellence across the entire offering lifecycle.
8. Governance, Lifecycle Management & Reporting
Support governance processes for asset management.
Track performance of offerings…