Duty Manager and Health and Safety Co-ordinator

Job description Duty Manager and Health and Safety Co-ordinator

We are an award winning, internationally recognised Living Museum with 50 historic buildings and gardens set in the beautiful South Downs National Park. With extraordinary buildings, fascinating artefacts, glorious surroundings and friendly, dedicated people, the Weald and Downland Living Museum is a unique and rewarding place to work.

Job Title:

Duty Manager and Health and Safety Co-ordinator

Reports to:

Head of Finance and Operations

Hours:

Worked on a rota across the seven-day operation, shared between two postholders. Hours per post-holder to be confirmed but not less than 25 hours per week

Location:

Weald & Downland Living Museum, Singleton, West Sussex

Contract type:
Shared role: two part-time post-holders. Temporary to permanent. Salary: £31,200 FTE based on 40 hours/wk. (pro-rata to hours worked with a minimum of 25 hours per week)

This is a dual role that combines the management of the duty manager team with the drive to strengthen health and safety across the Museum. On shift, the postholder does the same job as the duty managers, taking responsibility for the safe, smooth and welcoming running of the site. Beyond the shift, the postholder manages the duty manager team, who report to this role, owns the team rota and the related administration, and leads on raising health and safety standards.

This role is offered on a shared basis. Two post-holders divide the week between them and, together with the wider team, ensure a senior manager is on site every day the Museum is open. Hours are worked on a rota agreed between the two post-holders, who share the full range of duties set out below.

As Health and Safety Coordinator the postholder coordinates the Museum's day-to-day health and safety and drives a positive safety culture across all teams and departments, working closely with the Head of Finance and Operations, the Senior Leadership Team and the Site and Safety Manager. The focus is on maintaining, reviewing and improving procedures, risk assessments and good working practices, and on embedding safe working across the site, rather than setting policy, which remains with the Senior Leadership Team.

This is an active and hands on role. The postholder is on their feet and moving around the site for much of the day. The Museum covers 40 acres of open-air site, with some uneven and hilly paths in places, and the work takes place in all weathers.

Working on a rota basis to cover our seven-day operation, this role will be shared between two postholders. Hours per post-holder to be confirmed but will not be less than 25 hours per week and will combine duty manager shifts on the rota with time for health and safety coordination, and will include some weekend, bank holidays and evening cover.

This post is subject to a basic Disclosure and Barring Service (DBS) check.

As a duty manager, the shift starts before the Museum opens, to get the exhibit buildings open and ends after it closes, to lock up. In between, the postholder supports the site team, other departments, and volunteers on shift, helps visitors and handles any problems. The Museum gets busy in the holidays and hosts events and filming, so the days vary.

If there is an accident or emergency, the duty manager is the first to respond.

On shift, carry out the full duty manager role, as the point of contact.

Unlock the site and carry out the pre-opening checks, making sure everything is presented and working as it should be.

Greet the volunteers each morning, support the clocking in and out system and liaise with the Interpretation Team to reassign people and keep cover in the key areas.

Attend the morning briefing and share the day's updates.

Visit the volunteers across the site during the day and support volunteer team where needed.

Provide first aid cover, attend to accidents and emergencies and record them in the Accident Book, noting near misses where appropriate.

Carry out walk rounds through the day to check the visitor experience and the facilities, putting right or reporting anything below standard.

Respond to the situations the day brings, handling what you can and contacting the management team when a decision is needed.

Direct customer complaints to the admissions desk in the first instance.

Organise coach and car parking when needed.

Log or flag any defects to the Maintenance team.

Support the delivery of events, filming, theatre nights and private hire,…