Operations Manager

Good Tuesday is a design‑led stationery brand and a certified B Corp. We bring “the Art in Planning” - creating beautiful tools to help people plan their time. We believe good planning creates space for what really matters.

We have all the makings of an iconic brand; impactful products, a loyal community, and a strong sense of purpose. We're growing fast, and we’re looking for curious, kind, and capable people who want to help grow a company that uses business as a force for good - and have fun doing it.

We take work seriously, but don’t take ourselves too seriously.

We’re looking for an experienced Operations Manager to lead business operations at Good Tuesday, with a focus on scaling systems, streamlining processes, and improving performance across fulfilment, logistics, and wider operations.

This is a senior, hands‑on role at the centre of our business. You’ll own the day‑to‑day operations that keep things running smoothly, from stock flow and order fulfilment to capacity planning, systems management, and delivering efficiencies that support growth.

Warehouse and logistics will be a key part of your remit, but you’ll also strengthen how the wider business operates. You’ll work closely with leadership and collaborate across teams to drive performance, implement digital tools, and ensure we’re set up for scale. You’ll lead Lean implementation, build quarterly operational OKRs, review KPIs and costs, solve bottlenecks, and improve service levels, bringing clarity and rigour to how we work.

You’ll manage cross‑functional initiatives, oversee internal and external stakeholders, and help shape the future of our operations as we grow into new channels and markets. We’re looking for someone who can build out the operations function, thrives on structure, brings high standards, and aligns operational execution with business goals in a creative, fast‑paced environment.

• Warehouse operations:
  Oversee day‑to‑day fulfilment across ecommerce (D2C) and wholesale (B2B).
• Capacity planning:
  Plan staffing and workflow needs, especially during peak periods.
• Stock handling:
  Ensure clear, efficient processes from goods‑in to dispatch.
• Workplace standards:
  Ensure the systems, standards, and routines are in place to maintain a safe, clean, and effective working environment.
• Compliance - action changes in legislation or regulations

• Process improvement:
  Evaluate and improve workflows across the business.
• Digital tools:
  Identify inefficiencies and introduce tools and AI automation.
• Systems ownership:
  Own and optimise operational systems, including our WMS.
• SOPs:
  Develop and maintain standard operating procedures and drive continuous improvement.

• KPIs:
  Monitor operational KPIs and use data to guide decisions.
• Cost management:
  Support cost control and process‑led savings.
• Planning:
  Contribute operational insight to strategic planning.

• Team management:
  Manage and develop warehouse and operations staff through reviews, training, and coaching.
• Culture:
  Promote a culture of kindness, ownership, clarity, and accountability.
• Alignment:
  Ensure clear communication and planning across teams.

• Collaboration:
  
  Work with product, buying, customer service, marketing, and ecommerce to improve delivery and solve problems.
• Improvement initiatives:
  Lead cross‑functional improvement and scale projects.
• External relationships:
  Build strong relationships with suppliers, partners, and couriers.

• Strong experience in operations, logistics, or fulfilment within fast‑growing ecommerce or consumer goods.
• Proven ability to lead teams and deliver continuous…