Reservations Administrator

To offer a supportive role to the Group Sales& Events Team in their handling of all group, event and off-site functionbusiness for the Resort, which includes but is not limited to corporateconferences, weddings, corporate golf days, incentives and social events.

Achieve this through strong secretarial and administrative skills with emphasis on flawless administration and impeccable quality assurance through unequalledstrength in attention to detail. Manage high levels of written communication,prepare detailed and accurate contractual or presentation documentation, and be responsible for the quality assurance of all group room reservations and revenuefields associated with each booking processed in various computerised booking systems. Complete all tasks within agreed time frames to assist the department in providing an accurate, efficient, and profitable luxury service.

• Quality assurance checking and continual accurate balancing of numerous computer systems, this includes but is not limited to the quantity and revenue value of eachbedroom type within-group room reservation blocks; accuracy and validity ofgroup room rate codes; authenticity of group tee-time reservations and rates;and precision of group restaurant reservations.
• Compileaccurate group sales proposals and booking contracts using Microsoft Word and Google Doc templates while following instructions from a Group Sales Team member.
• To anexacting standard, prepare and produce all stationery required for each event,this is predominantly but not limited to menus, place cards and table plans.
• Support the team in the preparation required to allow them to confidently carry outthorough and detailed client appointments such as site inspections of the full Resort and off-site facilities, or planning and pre-event meetings. Aid themwith the planning and coordination required to attend trade shows to assist the Resort in the promotion of events and weddings.
• Administrative support with the booking and coordination of onsite resort leisure activities for each group, as well as external supplier requirements such as off-siteexcursions, coach and chauffeur transfers, florists, musicians, audiovisualtechnicians, etc.
• Useinvestigation skills to assist the Event Planners to produce daily accurateinvoice details for their Events allowing them to review and achieve sign-offwith the client, present the final folio on departure and secure all payments within company timelines.
• Ensure critically high levels of attention to detail are put to alltasks, processes and system maintenance performance.
• Project a pleasant, positive, professional and well-groomed image atall times. Lead by example.

• Must possess computer skills, including but not limited to proficient use of Microsoft Word, Excel and G-mail. Previous experience with Micros, Fidelio, Operaand/or Marriott Hotels Marsha systems are highly desirable.
• Musthave strong numerical, analytical and statistical skills with the ability toanalyse data and establish appropriate action plans essential
• Extreme attention to detail and ability to multi-task in a fast-paced environment are essential, and an interest in event sales and planning is desirable as well as excellent time management & organisational skills.
• Must be proactive and able to work within a team as well as individually.
• Itwould be preferable to have some flexibility to be able to work some weekends and holidays
• Must be willing to adhere to immaculate grooming policy and strictuniform standards and be highly professional in appearance, character and conduct at all times.
• Must be eligible to live and work within the UK.

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry…