Senior Project Manager - Benelux

Senior Project Manager Benelux

United Kingdom, Belgium or Netherlands (Hybrid)

Head of Projects & Services

Belgium and the Netherlands

DSG and TBox product lines

Regular regional and customer-site travel

Fluent Dutch and English required

We are seeking an experienced Senior Project Manager to lead customer projects, service delivery, customer application support and commercial coordination across Belgium and the Netherlands for the DSG and TBox RTU/PLC product lines.

The role is designed as a converged client and commercial support position across both product families. It will maintain continuity for established customer relationships while bringing project delivery, SLA coordination, business support and customer application activities into one accountable regional role.

The successful candidate will work directly with Dutch-speaking customers, including utility and infrastructure organisations, and will collaborate closely with Engineering, Product Management, Operations, Support, Service and Sales teams.

A structured knowledge transfer will be central to the role. The successful candidate must absorb and retain critical product, customer, application and commercial knowledge from long-serving specialists, then convert that knowledge into sustainable processes and documentation.

• Act as the primary delivery and operational contact for assigned customers across Belgium and the Netherlands.
• Manage customer relationships directly in Dutch, with fluent English for internal and international collaboration.
• Build trusted relationships with customer operational, engineering, procurement and management stakeholders.
• Lead customer project reviews, service discussions, application-support conversations and escalations.
• Maintain continuity for established relationships, installed-base commitments and active customer programmes.

• Provide a single regional coordination point across the DSG and TBox RTU/PLC product lines.
• Coordinate customer, application, commercial and service needs across both product families.
• Work with technical teams to translate customer applications and operational requirements into clear internal actions.
• Maintain visibility of product-specific commitments, installed-base issues, lifecycle risks and customer priorities.
• Reduce siloed working by aligning common customer-support and commercial processes across DSG and TBox.

• Manage a portfolio of customer projects from initiation through completion.
• Deliver projects safely, on time, within budget and to agreed quality standards.
• Develop and maintain project plans, schedules, risk registers, issue logs and action trackers.
• Coordinate multidisciplinary teams across engineering, software, operations, support and service.
• Manage scope, changes, dependencies, acceptance and transition into operational support.

• Coordinate regional SLA obligations, service requests and customer application needs.
• Work with Support and Service teams to define ownership, priorities, response routes and escalation paths.
• Lead service reviews and support improvement actions.
• Ensure project-related and application-related requests are routed to the correct technical owners.
• Support a sustainable regional service model for a small local team and distributed specialist resources.

• Prepare and maintain monthly project and revenue forecasts.
• Monitor budgets, project costs, revenue, margin risks and commercial performance.
• Support quotations, contract reviews, variations, change control and business-support activities.
• Coordinate with Sales and Finance on customer commitments, forecasts and commercial priorities.
• Identify risks that may affect delivery, service performance, revenue or customer satisfaction.

• Support engineering and delivery resource planning.
• Participate in portfolio reviews, project prioritisation and PMO governance.
• Ensure project and service reporting is accurate, timely and decision-oriented.
• Escalate resource constraints and cross-functional ownership gaps.
• Promote disciplined project, service and knowledge-management practices.

• Lead a formal handover covering customer history,…