Fund Services - Associate, Product Development: Business Analyst - Workflow; Glasgow

Position: Fund Services - Associate, Product Development: Business Analyst - Workflow (Glasgow)
Location: Glasgow

Product Development:
Business Analyst - Workflow, Fund Services (Glasgow)
MORGAN STANLEY FUND SERVICESEstablished in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients.  Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services.  

Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong.

Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation.  Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.

PRODUCT DEVELOPMENT The Product Development team is the engine at the heart of our MSFS technology ecosystem, ensuring our platforms perform seamlessly for clients and colleagues every day while leading transformative changes across our business. Through the team’s deep partnership with our Technology department, they are reimagining how we work and how clients and their investors engage with MSFS. This team enables breakthrough innovation and an elevated user experience.

Product Development is also at the forefront of adopting advanced technologies, including robotics and artificial intelligence, to deliver greater scale, efficiency, and operational excellence for MSFS and its stakeholders.

We are seeking a Business Analyst to play a key role in the continued development of the MSFS Workflow platform and associated business process transformation initiatives. The role provides the opportunity to work across complex fund administration processes, partnering with business and technology teams to understand current-state operations, identify opportunities for improvement and automation, and design scalable target-state workflows.

The successful candidate will take ownership of initiatives across the product lifecycle, from initial discovery and process analysis through requirements definition, solution design, testing, implementation, training, and post-launch enhancement. This will require the ability to understand complex operational processes and controls, challenge existing ways of working, and translate business needs into clear and actionable requirements for Technology.

Key responsibilities will include:

Partnering with business stakeholders to understand operational challenges, priorities, and opportunities for workflow improvement and automation.

Analyzing and documenting complex business processes, workflows, controls, exceptions, and user interactions, and defining effective target-state solutions.

Translating business needs into clear functional specifications, user stories, use cases, acceptance criteria, and other requirements that can be understood by both technical and non-technical audiences.

Facilitating requirements and solution-design discussions across Business, Product Development, and Technology teams, ensuring solutions address both user needs and broader product objectives.

Managing initiatives through the delivery lifecycle, including requirements management, design reviews, testing across POC, QA, UAT, and Production environments, implementation planning, and rollout.

Leading user acceptance activities and supporting global training and adoption of new workflow…