PMO Lead; Substitution Programme

Join  as PMO Lead for Substitution, our largest programme with governance oversight of multi-millions. In this fixed-term role, you’ll work closely with the Programme Director and delivery teams to keep planning, reporting, controls and governance clear, consistent and up to date.

This is a role for someone who enjoys bringing structure to complex delivery and can apply solid PMO practice in a live programme environment.

• Provide programme-level PMO services across reporting, governance, risk, benefits, dependencies, resource demand, cost forecasting and quality management.
• Maintain programme plans, milestones, deliverables, acceptance criteria and review cycles so decisions and approvals are recorded and tracked to date.
• Prepare governance reporting and executive papers for Steer Co, ExCo, Board and external stakeholder forums.
• Track programme costs, actuals and forecasts with Finance and support monitoring of benefits set out in the business case.
• Manage programme-wide risks and internal and external dependencies, including supporting dependency workshops and tracking mitigation actions.
• Work with suppliers and internal teams such as Risk, Technology and TPRM to maintain clear supplier governance and reporting.
• Maintain a structured store for key programme artefacts in line with the Change Framework Information Management Standard.
• Support adoption of the Change Framework across the Substitution programme through guidance, coaching and continuous improvement activity.

• Degree-level education in a relevant subject, or equivalent experience.
• Relevant PMO or PPM qualification, or equivalent practical experience.
• Significant experience leading PMO services for large, complex programmes with budgets in the tens of millions or more.
• Experience producing governance, reporting, risk, dependency and financial tracking for senior decision-making forums.
• Experience working with delivery suppliers and internal business control functions within a structured change framework.

At , our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins
  - Empathy, Listening and Understanding
• Influence with Courage
  - Influence, Courage
• Go Horizontal First
  - Cross Boundary Collaboration
• Take Ownership
  - Self Development
• Opportunity Mindset
  - Initiative
• Simplify
  - Achievement Orientation

At , we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

is the recognised operator and standards body for the UK's interbank retail payment systems. We provide the infrastructure and services that millions of people and businesses rely on every day, including Bacs, Faster Payments and the Image Clearing System for cheques, the Current Account Switch Service and Confirmation of Payee. Together, these services help keep money moving safely, securely and reliably across the UK and play an important role in supporting the economy.

In 2025, the UK's retail payment systems processed more than 12.5 billion transactions worth over…