Sr. Principal Strategist, Value Led Transformation

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Financial Services Strategist is a role that operates together with Service Now’s customer-centric sales teams as well as with other key functions within Service Now (i.e., executive offices, industry go-to-market, solution sales) to identify, calculate, and develop value narratives for our most strategiccustomerand biggest bets. These narratives must demonstrate how Service Now’s solutionsimpactour customers’ P&L (reduce costs, increase revenue), show industry relevancy across our customer’s priorities and challenges, and be compelling in nature.

S/he will serve as the main point of contact for the AMS-based Insurance account sales teams. They will help our account teams to connect with senior and C-suite stakeholders and take our messaging, communications and experience to the next level with a financial acumen and industry-based lens.

The ideal candidate brings a powerful combination of:

• Consulting experience at a leading strategy / consulting firm
• Experience acquired from working for a leading Financial Services company
• Working knowledge of how technology can and should be leveraged to drive transformation change in the In
• Experience in a customer-facing role selling and delivering consulting services

S/he will closely align with our core and solution account teams to seed and develop strategic opportunities. S/he will build trusted relationships with customer and partner executives, partner with sales leaders, and be a significant contributor to the revenue growth in our Financial Services accounts in AMS.

This Strategist is responsible for three specific areas of responsibility, including:

• Industry-relevant value strategy:
  
  Develop value narratives and horizons for Service Now’s most strategic customers that are industry relevant and compelling. Work with account teams to identify and align Service Now’s extended go-to-market teams around dream big value narrative ideas.
• Value output driving pipeline generation and expansion:
  
  Partner with account executives and their teams to progress pipeline by infusing value and industry expertise. Calculate analyses for top pursuits, including value estimates and outcome-focused business cases. Tailor storytelling and deliverables for customer audience and personas (i.e. CIO vs. line of business owner).
• Value KPI design:
  
  Identify the value of use cases and key processes within Insurance. Work with cross-functional teams to infuse these insights and KPIs into value models, business cases, and executive presentations.

A compelling candidate brings a unique combination of experiences, spanning senior leadership experience in the Financial Services industry, an understanding of financial modeling and acumen, and depth of expertise in strategic consulting.

S/he is expected to “roll up their sleeves” and is equally comfortable devising a multi-year strategy to penetrate the local market while also tracking the status of existing opportunities and key areas of pursuit.…