Planned Works Client Lead - East London and Essex

Location: Stratford and New Town

Title:

Planned Works Client Lead - East London and Essex Contract Type:
Permanent Full Time, 35 hours per week Salary: £48,691 per annum to £53,725 per annum dependant on experience.
* Plus Essential Car User Allowance £1,300 per annum Grade: 9 Reporting Office:
London, Stratford Persona:
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 30th June 2026 at 11pm Interview Dates: 13th/15th July 2026 Face to Face interviews at our Stratford, London office. Please  for the role profile
- Role Profile
- Delivery Programme Lead
- East London and Essex.docx Benefits include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service  Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

* Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Delivery Team at L&Q: L&Q are looking for an experienced Planned Works Client Leadwith a track record in the construction project management of large scale Planned Maintenance & Refurbishment works programmes to properties in a social housing setting.

Including but not limited to Kitchen/Bathrooms renewal, External works (replacement of windows & doors, re-roofing, building fabric repairs, Cyclical Decorations), Retrofit, Complex Projects and M&E works. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties & sites in East London and Essex. If this sounds like you, we would love for you to apply!

Your impact in the role:
Working closely with our partnered contractors the Planned Works Client Leadwill be responsible for the timely delivery and quality of designated large scale planned maintenance and refurbishment programmes. You will be delivering excellent customer service and high-quality cost effective works that have a real and positive impact on our Residents lives. The role includes being the first L&Q point of contact for residents, partners and stakeholders.

What you'll bring:
Ability to demonstrate strong experience in the effective project management of large scale planned maintenance / construction works including adherence to Programme timescales, cost control, quality benchmarking, site inspections and sign off of works, whilst achieving high levels of Customer Satisfaction. Relevant technical experience in planned maintenance and property upgrading works (Internal and External) and general refurbishment Proven ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes.

(

Note:

Previous experience of working under a Partnering form of contract eg. PPC
2000 would be an advantage). Willingness and ability to take ownership of your designated work streams identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures Good practical knowledge of Health & Safety and CDM Regulations and requirements. Ability to be vigilant on site and willing to challenge any shortfalls. Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements only upon satisfactory completion.

Ability to identify, instruct and record legitimate Variations, working collaboratively with the L&Q Commercial Team to effectively monitor and manage project costs. Ability to effectively chair and minute regular (weekly) progress meetings with our Delivery Partners /contractors. Tracking and actively chasing the minuted outputs and actions. Strong customer service experience in dealing directly with residents with empathy and pro-actively resolving any issues / complaints within required timescales.

Work closely with delivery partners/ contractors and the L&Q Customer Relations Team to ensure effective resident communication, minimise disruption and manage customer expectations to achieve a minimum of 85% customer satisfaction score (as measured by Survey). Ability to review lessons learned and proactively address issues to reduce complaints arising from Major Works activities. Keep all internal and external stakeholder updated on the project work / site progress.

It is essential that you are able to demonstrate strong planning, prioritising, tracking, organisational, and administrative skills, ensuring accurate and timely…