Customer Services Information Guide

Customer Services Information Guide needed in Swindon

This is a temporary contract paying £13.90ph PAYE

This is a temporary role

The reference number is: OR19658

The successful candidate will answer calls from customers, using Call Centre technologies. They will answer emails from customers using digital email technology and will listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.

They will maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times. Once the customers’ needs are understood, give them the support and confidence to self‑serve to answer their own query or by using equipment with a view to using their own where possible in the future.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.