Outside Ticket Checker

Overview

Brighton Resort is looking for fun, energetic, and reliable Outside Ticket Checkers to join our team for the upcoming winter season! As one of the first team members our guests encounter, you’ll set the tone for their day on the mountain. Stationed at lift access points, you’ll help ensure tickets and passes scan smoothly, keep lines moving, and spread positive energy to everyone heading uphill.

This role is essential to creating a welcoming atmosphere, ensuring efficient lift access, and maintaining safety and security standards. As a visible ambassador of Brighton Resort, you’ll balance guest service with operational efficiency—all while working outdoors in every kind of mountain weather.

• FREE All-Access Brighton Ski Pass
• FREE UTA Ski Bus access
• Discounted Brighton lift tickets for friends & family
• Access to discounted lift tickets at multiple ski areas
• Employee discounts at all Brighton outlets and all Boyne Resorts
• Discounted membership at Momentum Indoor Climbing Gym
• Pro deals through Expert Voice, Liberty Mountain, and Outdoor Prolink

• Greet guests warmly at lift access points
• Create excitement and positive energy for their skiing and riding experience
• Represent Brighton’s approachable, friendly culture authentically

• Process guests quickly during peak times without losing friendliness
• Maintain pace during holiday mornings and powder days
• Stay calm, organized, and professional when lines build

• Ensure only valid pass/ticket holders access the mountain
• Identify and address fraudulent or invalid tickets
• Remain alert to safety protocols and emergency procedures
• Adhere to uniform standards

• Maintain a positive, professional attitude in all weather conditions
• Stay engaged and focused during cold, windy, or long shifts
• Dress appropriately and prepare for sustained outdoor work

• Assist guests with scanning issues patiently and respectfully
• Provide clear directions to resort facilities (restrooms, rentals, food services)
• Handle guest concerns with empathy and solution-focused communication

We're looking for someone who has most of these qualifications:

• Strong interpersonal and communication skills
• Positive and energetic under pressure and in cold weather
• Willingness to work outdoors for long periods in variable conditions
• Reliable attendance and punctuality
• Ability to stand for extended periods and move quickly when needed
• Comfortable working outdoors in all weather conditions
• Intermediate or advanced skiing or snowboarding ability
• Commitment to guest service and safety awareness
• Ability to stay attentive and focused without distraction
• Willingness to work with teammates from diverse backgrounds
• Availability for at least four shifts per week, including weekends, evenings, and holidays
• Reliable transportation to and from the resort in winter conditions
• Passion for the outdoors

• Previous guest service or outdoor recreation experience
• Familiarity with ski resort operations

At Brighton Resort, we value inclusivity, community, and passion for the mountain. Every team member contributes to a welcoming culture where guests feel valued and supported. Outside Ticket Checkers are expected to model professionalism, teamwork, and dedication to creating memorable guest experiences.