Customer Support - Isle of Man

Job Title: Customer Support

Location: Douglas, Isle of Man

Hours: 35 hours a week, Monday to Friday

Working Pattern: Full-time

Salary: £26,334 – £27,084 after 6 months, with progression up to £38,415.

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first. Over time, you will have opportunities to transition into a range of roles such as helping customers over the phone from home or delivering outstanding service remotely via social media, web‑chat and remote advice video calls.

• Provide face‑to‑face support to customers in branch.
• Deliver outstanding service remotely via phone, social media, web‑chat or video calls.
• Maintain knowledge of banking products and services to resolve complex customer queries.
• Build strong relationships with customers to give a fantastic experience.
• Collaborate closely with colleagues to ensure customer needs are met.

• People person, honest and genuine, caring about helping people with finances.
• Ability to quickly build relationships and provide a fantastic experience.
• Passion for putting yourself in customers’ shoes, showing empathy, acting with care and integrity.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine team player, collaborating closely with colleagues.
• Located in a hybrid location and able to meet home‑working criteria (quiet private room, stable internet).

• A generous pension contribution up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other lifestyle benefits
• 22 days holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries reviewed annually on 1‑April

We support flexible working – Job Share available.

We only ask for confidential or sensitive information during the formal interview or offer stage.

We’re disability confident and committed to an inclusive workforce.