Service Analyst; Core

Overview

An exciting opportunity within the ATM & Cash Operations department for an ATM Service Desk Analyst to join a customer‑focused, high‑performing team. This role involves supporting critical services in a fast‑paced environment and contributing to the continued success of operations.

As an ATM Service Desk Analyst, you will be the first point of contact for retail colleagues by assisting them with ATM and cash related incidents. You will have accountability to identify and resolve incidents that could impact service to the branch network and our customers. You will operate in an operational environment where tasks need to be completed to ensure service is restored in the shortest time possible.

The ability to remain calm and focused at all times is essential.

Joining the ATM & Cash Operations team means working in a lively environment where your work directly impacts the service we provide to our branches and customers. You’ll be part of a supportive, high‑performing team that thrives on collaboration, problem‑solving, and delivering excellent service.

This is a fantastic opportunity to build your career in a role that offers variety, challenge, and the chance to make a real difference every day. Whether you're resolving incidents or improving processes, your contributions will be valued—and you'll be supported every step of the way.

• Act as a first point of contact for retail colleagues by assisting them with ATM and Cash related incidents.
• Identify and resolve incidents that have the potential to impact service to the branch network and our customers.
• Work in an operational environment to ensure service is restored in the shortest time possible.
• Remain calm and focused at all times to maintain effective support and service delivery.

• This is a 12 month secondment opportunity.
• Hybrid working where possible; more rewarding relationships supported through our hybrid approach while also encouraging time in the office to solve problems, learn, and stay connected.
• For this role you will spend at least two days per week, or if part time you will spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
• The initial training period will be on-site at our Swindon office, after which hybrid working is available.
• Nationwide is committed to redeployment of impacted employees; applications for redeployment candidates will be prioritised in this recruitment process.
• If you’re a colleague on long term absence or a temporary worker, please use your personal email address to submit an application.

Nationwide is committed to redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.