Construction Client Services Coordinator
Job in
City, Vale of Glamorgan, Wales, UK
Listed on 2026-01-27
Listing for:
Joshua Robert Recruitment
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Job Title - Construction Client Services Coordinator
Location - Birmingham
Salary - £28,000
Hours - Monday to Friday (Apply online only)
About the Role
Our client is looking for a confident and compassionate Construction Client Services Coordinator to join their busy team. This role involves making and receiving telephone calls with members of the public, providing information, support, and guidance in a professional and empathetic manner.
This is an excellent opportunity for someone who enjoys speaking with people, has a strong telephone manner, and can remain calm and focused in a fast-paced environment.
Key Responsibilities
- Making outbound and handling inbound telephone calls with members of the public
- Providing clear, accurate information while delivering excellent customer service
- Listening carefully to customers and responding with empathy and understanding
- Managing sensitive or challenging conversations in a professional manner
- Accurately recording call details and updating systems
- Meeting individual and team performance targets
- Working effectively as part of a busy customer service team
- Confident and professional telephone manner
- Naturally empathetic with strong listening skills
- Able to communicate clearly and calmly
- Comfortable working in a busy, target-driven environment
- Good attention to detail and basic IT skills
- Previous customer service or call-handling experience is desirable but not essential
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