Call Centre Agent

What we offer:

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly – you could earn around an additional £300- £500 plus a month!
• 31 days holiday (pro rata) – including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities.
• Insurance – healthcare cash back plan, travel insurance, life assurance.
• Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more.

• Handling inbound and outbound dialler based calls.
• Providing exceptional customer service via telephone.
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Hitting your call quality standards and KPIs.
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

• Week 1 – Monday to Friday 8:00am - 4:30pm
• Week 2 – Monday to Friday 9:00am - 5:30pm
• Week 3 – Monday: 12:30pm- 8:00pm
• Saturday (1 in
  3): 9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP. Apply Now!

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

You must also be over 18.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.