Customer Service Advisor

Weekend Customer Service Advisor (Saturdays)

• Contract Type: Permanent, Part-time
• Location: Our office in Brinkworth, Chippenham, Wiltshire
• Salary: £13.10ph
• Available
  
  Hours:
  
  Saturday 08 00

About the Job:
Unity5 (formerly Chipside) is a medium sized company working with over 180 local governments. We are looking for additional person to join our small friendly contact centre team on a Saturday. In this role you will be providing first line assistance to our local authority customers either by phone, taking inbound calls or responding to emails. You will be responsible for processing payments and handling queries relating to cashless parking and Digital permits system on behalf of local authorities.

Who We re Looking For:

A candidate with a can do attitude, a good team player, someone who is a confident communicator and looking to take on a new challenge in an established business. A customer Service background is desired but not essential.

As one of our Customer Service Advisors you re main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

What you'll be doing:

Handling a range of inbound calls, you ll play a pivotal role when it comes to supporting our customers. We handle anything from permitted parking to cashless parking, you ll be assisting our customers via telephone and email correspondence ensuring the highest level of customer service and making sure the customers receive the desired outcome.

This role is based in our office in Brinkworth.

What training will there be:

No experience in is necessary, however experience in a busy and changeable office environment would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently so we take out time with training, although some of the role is learned on the job .

What are the benefits:

This is your chance to join a successful and well-respected local company that puts its staff at the forefront. You will benefit from modern facilities, a pension scheme, and a wellness scheme, flexible overtime.

We are an equal opportunities employer and welcome applications from everyone.

NO AGENCIES