Call Centre Agent

Overview

We have an amazing full-time opportunity for you to join our Customer Operations department as Customer Consultants in our Saltcoats office, KA21 5JT
, starting on 2nd March 2026.

Our office is just a few minutes walk from Saltcoats station. Our team at Cabot Financial has delivered initiatives this year to improve our well-being and we understand the importance of feeling valued and taking time away from daily work to feel our best.

What we offer:

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance-related quarterly bonus, paid monthly – you could earn around an additional £300-£500 per month.
• 31 days holiday (pro rata) – including bank holidays and the opportunity to take an additional five days of unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Insurance – healthcare cash back plan, travel insurance, life assurance.
• Employee Assistance Programme – access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and more.

• Handling inbound and outbound dialler-based calls
  .
• Providing exceptional customer service via telephone.
• Confidently handle calls where you will talk about difficult subjects,
  support vulnerable customers, and deliver solutions with care and empathy
  .
• Meeting call quality standards and KPIs
  .
• Tailoring affordable repayment plans to manage their debts
  , helping our customers on the road to financial recovery.

You’ll spend the first four weeks in office for training Monday–Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

• Week 1 – Monday to Friday 8:00am - 4:30pm
• Week 2 – Monday to Friday 9:00am - 5:30pm
• Week 3 – Monday: 12:30pm - 8:00pm
• Saturday (1 in
  3) – 9:00am - 1:30pm

Please note we are unable to accommodate any holiday during the first 5 weeks of training.

If this sounds like you and you have got what it takes, join our rapidly expanding company! We are looking for people to interview with us ASAP. Apply Now!

Diversity and inclusion are very important to us  value diverse talent and want everyone to be themselves at work, with a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

Background checks

At Cabot we are highly regulated by our clients; as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

You must also be over 18.

CCASAL