Resident Services Associate; Customer Service & Lettings

Resident Services Associate (Customer Service & Lettings)
Sheffield City Centre Build-to-Rent

I'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre.

This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.

Based at a luxury apartment development, you'll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.

You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.

Lettings

• Manage enquiries and respond promptly
• Conduct engaging apartment viewings
• Support leasing, renewals, and the referencing process
• Manage the tenancy life cycle, including check-ins, check-outs and inspections

Resident Services

• Create a welcoming environment for residents and visitors
• Handle queries and complaints efficiently and professionally
• Coordinate maintenance requests and contractor visits
• Carry out regular property walkarounds to maintain high standards
• Collect resident feedback and help build a strong on-site community through events and local partnerships

• Highly organised and comfortable in a customer-facing role
• Sales or customer service background
• Passionate about delivering a great resident experience
• Proactive, practical, and solutions-focused

If you enjoy working with people and being hands-on, this is a great opportunity to build a career in the growing Build-to-Rent sector.