Customer Service Advisor

Location: Nethercote

Are you currently working within customer service or sales?

Do you possess good interpersonal skills?

And are you passionate about delivering the utmost customer service?

Our client is a leading manufacturer in their field, who are based in Banbury, looking to recruit a Customer Service Advisor, working Monday-Friday on a full-time permanent basis.

The ideal candidate would have previous experience working in a customer service or sales environment, where they have dealt/managed with customer queries in a timely manner. This is a great opportunity to join a well-established company that can offer the opportunity for career development.

Key Responsibilities:

• Complete order processes, liaising with other departments to ensure deadlines are met.
• Answer telephone/email queries regarding stock, technical enquiries, invoices and other customer questions.
• Support sales teams with their account management.
• Monitor and control bespoke orders with specific customer requirements.
• Deal with credit processing and claims.
• Manage customer queries about deliveries, invoicing and any courier delays/issues.
• Liaise with other departments to resolve customer queries such as technical issues, returns, despatch and trading.
• Ensure all customer payments are completed accurately.
• Complete general administrative/ad-hoc tasks.
• Ensure all details and notes are kept updated on the internal CRM system.

Key Skills & Experience:

• Preferably experience within a Customer Service or Sales role.
• Good numeracy and literacy skills.
• Experience using Microsoft Applications:
  Outlook, Word, and Excel.
• Strong problem-solving, organisation, and planning skills with an eye for detail.
• Excellent communication skills, both internally and with customers.
• Demonstrated ownership, initiative, organisation, and ability to manage multiple tasks under pressure.
• Flexibility and adaptability.
• Self-motivated with a positive can-do attitude for self-development.

Additional Information:

• Office-based:
  Monday-Thursday 8:30am-5pm & 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm.
• 29 days' holiday, including bank holidays.
• Pension contributions.
• Onsite parking.
• Employee discount.
• Online learning courses.
• Employee Assistance Programme (EAP).

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at (phone number removed). Alternatively, connect with us on Linked In via the following link: (url removed)/