Guest Services Receptionist​/Reservations

Overview

Guest Services Receptionist/Reservations (Permanent) - Receptionist/Reservations required for Guest Services Team - part time or full time considered.
Hours: Permanent 32 - 40 hours per week contract at £12.42 per hour (dependant on age).

Nestled along the stunning South Devon coastline, Cofton Holidays is a family‑owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences—and that starts with our dedicated, skilled team.

We’re currently looking for an enthusiastic and reliable individual to join our Guest Service Team as a Receptionist & Reservations Team Member
.

As a Guest Services Team Member, you will be the friendly face that greets and assists our valued guests throughout their stay. Your primary responsibility is to ensure that each guest receives the highest level of service and feels welcomed from the moment they arrive until the time they depart.

Guest services are about “everything guest” from all relevant administration, leaflets, social media, and all touch points of a guest journey pre, post-holiday communication.

• Warmly welcome guests upon arrival and provide them with all necessary information about our park facilities, amenities, and activities.
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Respond to guest inquiries, requests, and concerns promptly and professionally, providing accurate information and solutions to enhance their experience.
• Act as a knowledgeable resource for guests, offering recommendations and guidance on local attractions, restaurants, and events.
• Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them to the guest's satisfaction.
• Handling reservations in a busy call centre environment.
• Taking bookings in reception or via the phone.
• Operating numerous software booking systems.
• Collaborate closely with other departments, such as accommodation and maintenance, to ensure seamless coordination and delivery of services to guests.
• Maintain a comprehensive understanding of our park offerings, including accommodation options, amenities, and recreational activities.
• Proactively identify opportunities to exceed guest expectations and create memorable moments during their stay.
• Continuously update and maintain guest records and information in our reservation system accurately.
• Uphold and promote our company values, ensuring a positive and welcoming atmosphere for all guests and team members.
• Strong problem-solving abilities, with the ability to remain calm and composed in stressful situations.
• Reviewing online bookings
• Booking guests on to our activities.

• Experience of working in a customer focused role
• Flexibility with ability to work weekends/evenings
• Computer literate and have a good all-round knowledge of Outlook, Word, Excel and Teams
• Working knowledge of CRMs
• Able to multi-task remaining calm and professional even in a pressurised customer service environment

• A stunning place to work every day
• A supportive, energetic team that feels like family
• Opportunities to grow within a thriving, independent business
• Competitive pay
• Free use of our state-of-the-art gym and leisure facilities
• Access to staff rewards, recognition platforms, and discounts
• 24/7 mental and physical wellbeing support, including free counselling
• Complimentary team breakfasts and wellbeing perks
• Discounts on food, drink, holidays, PT sessions, and gym classes
• Company pension scheme
• “Refer a Friend” rewards
• Free uniform and on-site parking

We reserve the right to close this advert once we have shortlisted a suitable number of qualified candidates.