Customer Experience & Process Improvement Specialist
Job in
Gogar, City of Edinburgh Area, Scotland, UK
Listed on 2026-02-28
Listing for:
NatWest Group
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A leading financial institution is seeking a Customer Service Advisor to provide essential support to customers in their contact centres. In this role, you will handle customer queries, enhance operational efficiency, and improve customer service experiences. The ideal candidate will have experience in frontline customer service and be skilled in using performance data. Proficiency in Microsoft Office is required. This position offers opportunities for professional growth in a dynamic environment.
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